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FAQ (Frequently Asked Questions)

  • KIDSTOP: Can my enrolled child come an additional day or time slot during a week?

    School Year Drop In (Kidstop and Spot) 

    • Require 3 programming days of advance notice, online through the online registration system. 
    • In emergency situations, a family can email CECares@District279.org to see if an exception could be made. 
    • Space availability applies, and all Drop-In days will be confirmed by either a phone call or email from a staff person in Kidstop. 
    • The rate for early start schools is $17.50 per AM programming period and $18.50 per PM programming period. Late start school rates are $18.50 per AM programming period and $17.50 per PM programming period. Early start schools run 8:50 AM - 3:20 PM and late start schools run 9:30 AM - 4:00 PM. 

    Summer Drop-In (Kidstop, Cosmic Club and Spot) 

    If a family adds a Drop-In day in the summer by Wednesday at 11:59 pm for the following week, they will only be charged their current contracted rate. If a family adds a day in the summer following the Wednesday 11:59 pm deadline, they will be charged our summer drop-in rate of $47.00.

    Please see Terms and Conditions for more information.

  • KIDSTOP: How do I request a change to my contract?

    See current Terms and Conditions

  • KIDSTOP: Summer Media Check out

    Media Usage Agreement – (Applies to Summer Program):

    • I understand that my student may check out books from District 279 Media Centers under the following conditions
      • That check out is for one week and that books must be returned at the end of this period.
      • That my student may only check out books for her/himself.
      • That all books must be returned before checking out additional books.
      • That my student is responsible for books that are overdue damaged or lost.
    • Overdue, Lost and Damaged Books:
      • Notices will be sent home weekly with students who have not returned books.
      • That if a book is lost or damaged the family is responsible for paying for it.
      • Final notices for unreturned books will be sent home the first week in August.
      • The program will begin collecting payments for overdue, lost or damaged books the first week of August.
      • That in the event I pay for a book that is later found, the money will be returned to me.
  • KIDSTOP: Can I bank my unused days?

    AAA We do NOT have a contract that allows for unused days to be banked. See contract change information for your options. 

  • KIDSTOP: Does Kidstop programs support dependent care reimbursement?

    • Most of the Kidstop Programs qualify for dependent care reimbursement. We do not provide legal or tax advice in regards to this. Please contact your professionals to make sure our programs meet the qualifications of your employer’s reimbursement plan.
    • You can contact your site for date specific receipts or signatures of forms.
    • Registration fees do not qualify for tax deductions. Contact your own tax professional for more information.
  • KIDSTOP: How can I obtain financial assistance?

    • Kidstop accepts Child Care Assistance (CCA) for the following programs:
      • Four Star Express CCA Max is $201/week (Tuition not paid by CCA is the families responsibility) 
      • Kidstop and SPOT School Year Care
      • Kidstop, Cosmic Club, and SPOT summer care
    • You will need to provide us with the following information: Upon registration for a program you will be responsible for the $25.00/$35.00 registration fee per child. If your child care assistance reimburses us for that fee we will refund it to you at that time.
      • A copy of your “County Child Care Assistance Notice of Decision letter.” 
        • Scan and email to cecares@district279.org
        • Take picture on phone and email to cecares@district279.org
        • Fax to 763-585-7284
        • Mail to ISD 279 Enrollment Ctr. - Kidstop, 7051 Brooklyn Blvd, Brooklyn Center, MN 55429 (Office Hours 7:00am – 4:30pm)
      • On the online registration form upon registration:
      • Case worker’s name
      • Case worker’s phone number
      • Case #
    • All co-pays are due every other Monday after invoicing to coincide with CCA billing.
    • You are responsible to notify us of any changes in your assistance.
    • Work with your program manager on site to make special payment arrangements
  • KIDSTOP: How do I authorize people to pick up my child on the iPad?

    The iPad Signing in and Out

    Only people you have listed in your authorized pick up will show up on the ipad. If you have people that will be picking up your child that are not in your authorized pick up, you need to go into your account and click details next to your child's name. You will need to add them for each child. This is also true to take people off your authorized Pick up.

    Always - Always SAVE AUTHORIZED Pick ups in the bottom left corner.

  • KIDSTOP: How do I manage my Authorized Pickups?

    Parents/Gaurdians may update their Authorized Pickups list by following the directions on this link.

  • KIDSTOP: How do I print my tax information?

    1. Log into your account at www.osseo.ce.eleyo.com
    2. If you forgot your password, click “forgot password” and a link will be sent to your email to reset your password.
    3. Click the down arrow on “Explore All Programs”
    4. Click the “View Your Dashboard” tab
    5. Under “Your Accounts” tab, click program account for which you wish to print a Tax Statement (example: Four Star, Kidstop or SPOT).  Note: For summer season and for families no longer with our program, you will have to click the “Previously Participated Accounts” button. This button is light gray in color, but is a working button.

    6. Click “Download Tax Statement” button on left side.
    7. To return to the “Dashboard” or the “Manage Account” tabs, select “Your Profile” link at the bottom of page.
  • KIDSTOP: How is tuition calculated?

    • KIDSTOP
      • Kidstop tuition is calculated per day and per section (AM/PM).
      • You will be charged based on your contract each week.
      • There will also be an added charge for any non-school days a family signs up for.
    • Four Star Express Tuition
      • Four Star Express will be invoiced for 40 weeks, starting the first week of school and continuing through the last week of school.
      • Four Star Express tuition is calculated on a weekly basis, not by how many days are in each week.
      • Four Star Express does not have any non-school days.
  • KIDSTOP: How will I be invoiced and how do I pay?

    Tuition/membership fees are assessed weekly and are due at the beginning of week service is provided. 

    • Accounts are invoiced Thursday for the next week via the email on your online account.
    • Electronic payments are made online through registered accounts and set for auto-pay each Monday. 
    • Payments accepted online include debit, credit and ACH for electronic check authorization.
    • Money orders need to be brought to the Kidstop main office on Monday (Kidstop CE programs do not accept cash or paper checks).
    • Any authorized reimbursements will be credited back to the same account used for payment (may include fees).
    • A $5.00 fee will be assessed for any payments not made within 14 days of the payment due date and declined payments.
    • Failure to pay tuition will result in discontinuation of Kidstop service. Re-enrollment requires payment for past services to be paid in full.
  • KIDSTOP: I am having trouble with my account, what can I do?

    • Forgot Password
      • Go to the front page of your account at www.osseo.ce.eleyo.com.
      • Upper right corner, click on Sign in
      • Middle of page you will see the sign in box, click on Forgot Password
    • New Account - Verification Link
      • When a new account is set up a verification link is sent to your email address allowing you to set your password and access your Kidstop online account.
      • As soon as a verification link is sent to your email, it will set a timer and is only active for about 12 hours.
      • If you don’t access the account in that time frame, there is another link on that email that will allow you to request a new account access link. Use that if you need to.
    • Parent Not Linked to Account
      • If you are not the primary parent/guardian on the account and would like to be added to the Child Care Account, we can add you with the primary account holders permission.
      • We simply need an email from the primary account holder sent to CECares@district279.org requesting we add you to the account.
      • You will then both be able to access the contract information, make payments and make contract changes.
      • If you have any questions, feel free to call. 763-585-7281.
  • KIDSTOP: What about Field Trips?

    SUMMER

    • Each site will go on a number of field trips throughout the program. Many of these trips are planned in advance. You will receive summer field trip information, early spring. 
    • Some field trips require advanced ticket purchases which limit attendance after the enrollment priority deadline.
    • Field trips are included in the tuition.

    SCHOOL YEAR

    • Sites go on a number of field trips throughout the school year. The majority of these field trips are on non-school days and require advance registration.
    • Field trips are included in your tuition.

    FOUR STAR EXPRESS

    • Four Star Express children go on a number of field trips or special events each year. These are pre-planned and you will receive information after the beginning of the school year. 
  • KIDSTOP: What are the Family Terms and Conditions I agreed to?

    Family and Student Terms and Conditions for Distance Learning Attendance - 2020-2021

    Work Verification

    I understand and agree to the following:

    School districts are required to provide care at no cost during the core day for children of workers in the following Tier 1 areas for students entering Kindergarten through the age 12 and must be enrolled as an Osseo Area School student. Priority is given to any critical worker as defined below. I understand that I will have to pay for care if my family does not meet the qualifications and I may not be able to get in depending on enrollment and due to prioritizing Tier 1 workers.

    Critical workers in Tier I under the Executive Order confirm if you qualify here New School Age Care Guidance with Appendix A

    The State of Minnesota defines Tier I/Critical workers under the Executive Order- (The care for children of critical workers is intended for extreme circumstances in which no parent or guardian is at home, due to employment as a critical worker.)

    • Healthcare and public health
    • Law enforcement, public safety and first responders
    • Food and agriculture
    • Judicial Branch (essential services)
    • National Guard (activated under a Governor Executive Order)
    • Educators in pre-K through grade 12 settings
    • School staff caring for children of critical workers
    • Child care and school-age care providers

    This guidance and requirement of work verification could change at any point and will notify families if additional verification is needed.

    I acknowledge to qualify for no cost care during the core day no parent or guardian is at home and our family meets the Tier 1 qualifications. If you do qualify please take these steps:

    • Submit written verification from your employer(s) stating that you and any other guardian in your home are currently a Tier 1 worker required to work outside of your home.
      • If you already submitted a verification that does not state you are required to work outside your home, you will have to submit another verification that states this.
      • If your written verification does not state you are required to work outside of your home you do not meet this qualification.
    • Send written verification to CECares@District279.org
    • Registration will not be accepted until verification is sent to CECares@District279.org.
    • If you qualify you will receive priority upon registration.

    Registration/Processing Fee: 2020-2021 Distance Learning Care contracts only:

    • I must pay a non-refundable processing fee of $25.00 for each student.
    • I understand the processing fee is non-refundable and will be deposited electronically after my student/s is/are accepted into the program.
    • Regardless of any assistance I am on, I pay a $25.00 deposit for each student that I am enrolling. I understand that I will be reimbursed the deposit amount if assistance pays for my registration.
    • When a family withdraws and re-enrolls into another contract type, regardless of the number of times or time between, a processing fee of $25.00 for each student will always be applied.
    • The program reserves the right to move registration or combine to another site if needed due to enrollment.

    Contract Schedule Changes and Withdrawal: 2020-2021 Distance Learning Care contracts only:

    • I understand that all contract schedule changes will incur a $5.00 processing fee.
    • Consistent Schedule: I understand I need to enter into the Eleyo online system all changes and withdrawals by 11:59pm on Wednesday to take effect the following Monday.
    • I understand that if I make a change after 11:59pm on Wednesday for the upcoming week, it will be denied, and I will have to enter a new schedule change if I choose to for the second week out. You will receive an email from CECares@District279.org stating that your request has been denied.
    • Contract changes and withdrawals will always start on a Monday and end on a Friday.
    • I understand I need to enter in a withdrawal into the Eleyo online system by 11:59pm on Wednesday to take effect the following Monday and I will be charged a $15.00 withdrawal fee/per child.
    • Students will not be readmitted to the program until all past due accounts are paid or a payment plan is in place.
    • We will be unable to accommodate partial, part-time schedules at this time. As much as we would like to accommodate a variety of schedules, we are asking to only withdraw your contract if you don’t plan on coming back to care.
    • If a family withdraws from the program and re-enrolls, they are placed at the bottom of the waitlist if one exists.

    Tuition: All program contracts:

    • I understand that auto payment is required for all program contracts. The current tuition due will be deducted automatically the following Monday after weekly invoicing.
    • I understand if I am on Child Care Assistance (CCA), individual conversation will occur regarding payment and fee schedule.
    • I am responsible for tuition at the contract rate that I have enrolled my student or students in. I acknowledge that I must speak to the Business Office if I'd like to make alternative arrangements to pay my tuition.
    • Tuition is due regardless of my student’s attendance and when weather or an emergency late start, early dismissal or closing of a school or the district occurs.
    • Tuition includes breakfast, snack, on site activities and increased health and safety measures to meet state guidelines.
    • I understand that I will be invoiced weekly via email. The weekly invoice will reflect the current tuition due. If invoicing falls on a holiday invoicing will occur the prior business day. Families that are on Child Care Assistance will be invoiced biweekly to coincide with county billing.
    • The sites do not accept cash or checks. Please work with our Business Offices for any Money Orders.
    • I am accountable to pay for the contract dates that I have enrolled in.
    • A request for reimbursement of tuition paid is at the discretion of the district. Any tuition returned may be charged a $50.00 administration fee.
    • I understand that any reimbursement will be returned on the card or banking account that the tuition was taken out of.
    • Tuition Late Fee of $5.00 will automatically be assessed for any payment that is not made within 14 days of the payment due date, and for any credit/debit card declined for any reason. If I fail to pay tuition, my student will be removed from the program and cannot be re-enrolled until all past due tuition is paid in full or a payment plan is in place.
    • Any split financial accounts that are set up by our Business Office, we reserve the right to separate due to inconsistencies of payments, and communication between the parties involved. This communication around accounts between the two parties does not fall on our Business Office staff. We may request legal documentation or court documents.

    2020-2021 Distance Learning Contract Season:

  • KIDSTOP: What forms do I need when enrolling?

    FOUR STAR EXPRESS

    The following forms are required upon registration into the Four Star Express Program: 

      • Child’s Birth Certificate
      • Immunization record

    Return forms by any of the following:

    • Scan and email to cecares@district279.org
    • Take picture on phone and email to cecares@district279.org
    • Fax to 763-585-7284
    • Mail to: 
      • ISD 279 Enrollment Ctr. - Kidstop, 7051 Brooklyn Blvd, Brooklyn Center, MN 55429 
      • Office Hours 7:00am – 4:30pm

    SUMMER & SCHOOL YEAR

    • The following forms are required during the registration process for the Summer Program:
    • If your child has any medical needs please indicate this in the special needs section of your student’s profile upon registration.
    • Based on the information you provide us in this section, we will mail you a letter and additional health forms needed to provide care for your child during our summer program.
    • A medication consent form, must accompany all medications. 
  • KIDSTOP: What if my families philosophy and procedures don't match the Kidstop expectations?

    Family Agreement:

    • I understand that the philosophy and procedures of the program may not be the same as our family philosophy and procedures. I recognize this and realize that while my child is in the program, we must abide by the philosophy and procedures of the program.
    • I will read and be responsible for the information the program provides me.
    • I will return information by the date it is requested.
    • I will ask questions for clarification when I don’t understand.
    • I will share information that helps staff understand and support my child’s needs.
    • I will talk with the Program Manager if I have a question or I am unhappy with the program or staff.

    I understand that I am responsible for all of the information in the Family and Student Terms and Conditions for Attendance. All of this information is available online at Kidstop279.org in the Program Forms.

  • KIDSTOP: What is the family and student code of conduct?

    • I acknowledge program and district codes of conduct as stated on the district website, family handbook and bear responsibility for my and my student’s compliance with all policies.
    • I agree that we will:
      • Show respect to self, other students and staff
      • Follow program rules, directions and policies
      • Not engage in behavior that could potentially harm or injure self, students or staff
    • I acknowledge that a consistent violation of program code of conduct may result in termination from the program. Violations of this code can include, but are not limited to, the following:
      • Physical harm or consistent aggressiveness towards other students or staff
      • Bullying behavior. Defined as intentionally harmful or disrespectful acts that cause harm or discomfort to other students and staff; this can include unwarranted physical contact, verbal assault, social ostracism, obscene gestures and language, and emotional or physical dominance that causes fear and trauma.
      • Behavior that damages others or school property.
      • Behavior that may be perceived as sexual in nature including requests for favors, physical contact, physical conduct with sexual overtures, and/or any behavior that could be construed as sexually harassing or intimidating.
      • Inability to function cooperatively in the program’s group social setting that disrupts the nature and content of the program.
      • Needs that greatly alter the overall philosophy and procedures of the program.
    • If the code of conduct is broken, I understand that program officials will communicate the details of the incident and work towards an equitable resolution. If the behavior is repeated after program intervention and guidance, I understand that my student may be dismissed from the program and my contract terminated with no option for refund.
    • No Tolerance Policy: I understand that if my student brings any instrument to the program that could be perceived as a weapon, (including all firearms, whether loaded or not, knives and explosives - either look alike or real) he or she will be immediately suspended in accordance with Minnesota Statutes Sections 121A.40-121A.56.
    • I understand that the program does not allow any type of play that is violent. This includes making and/or pretending to have any type of weapon. Depending on the nature of the incident, I understand that my student may subject to dismissal.
    • As a parent and/or guardian, I also understand that I must abide by and adhere to all of the expectations, processes and procedures of the program.
    • I have read the Code of Conduct Agreement and will adhere to its principals and policies. I understand that failure to abide by these principals may lead to my student’s dismissal and the termination of my contract with no option for refund.

    Permission Release Agreement: 

    • I agree to abide by all of the terms, policies and procedures of District 279 programs. 
    • In the event of an emergency injury involving my student, I authorize the program staff to call 911 and transport to Maple Grove Hospital, or the nearest hospital, unless I have notified them of an alternate hospital. I understand that I am responsible for any charges that occur as a result of this. 
    • I agree to permit my student to participate in walking trips, field trips, and other activities related to the program. 
    • I agree that my student will apply sunscreen on himself or herself anytime when applicable. I understand that I must request and sign a release form if I decline to have sunscreen for my student. 
    • I agree to attend conferences regarding my student when required by the program. I further understand that failure to attend could result in the dis-enrollment of my student from the program. 
    • I understand that my and/or my child’s photo may be used by the program for promotional purposes in both printed and electronic documents. If I wish to deny this I will follow the School Board Policy and Procedure 515. 
    • I agree that the program may access my student's school district behavior information as necessary. 
    • I certify that the information I provide to the program is accurate, complete and true to the best of my knowledge.
  • KIDSTOP: What kind of contracts are available to me?

    Summer Pick Your Day Contract (Kidstop, Cosmic Club and Spot) 

    Unlimited free contract changes allowed until the commitment date is reached (see current summer brochure). After the commitment date, you are locked into your contract for the summer, and also your rate. Following this deadline: 

    • You can add Drop-In days on a space available basis (please email CECares@district279.org for availability).
    • You cannot remove days 
    • There are no vacation days in the summer months 
    • There is no swapping or banking of days allowed 

    Summer Drop-In (Kidstop, Cosmic Club and Spot Must be registered with our program to use Drop-in Care)

    If a family adds a Drop-In day in the summer by Wednesday at 11:59 pm for the following week, they will only be charged their current contracted rate and is subject to availability. If a family adds a day in the summer following the Wednesday 11:59 pm deadline, they will be charged our summer drop-in rate of $47.00. 

    School Year Consistent Schedule

    Fixed schedule from week to week. Minimum of 3 programming periods (AM or PM) are required.

    School Year Pick your days

    This is a variable schedule. Choose the exact dates for programming periods (AM or PM) in a given period of time.

    School Year Drop In (Kidstop and Spot student/s must be registered with our program to use Drop-In Care)

    • Require 3 programming days of advance notice, online through the online registration system.
    • In emergency situations, a family can email CECares@District279.org to see if an exception could be made.
    • Space availability applies, and all Drop-In days will be confirmed or denied by either a phone call or email from a staff person in Kidstop.
    • The rate for early start schools is $17.50 per AM period and 18.50 per PM period. Late start schools are $18.50 per AM period and $17.50 per PM period. Early start schools run 8:50 AM- 3:20 PM, and late start schools run 9:30 AM- 4:00 PM

    Non-School Days (NSD) – School Year Only ( Check our Program Forms Page): 

    Non-school days (NSD) need to be added to your contract. To guarantee a spot for your student you must register NSD registration deadline. 

    • Standard Rate: I understand that to receive the Standard Rate I must sign my child(ren) up for an upcoming non-school day by the NSD registration deadline. The Standard Rate is $35.00 per child for families in Kidstop, and $40.00 per student in The Spot who have a school year contract of any kind. If more than two children are registered, the youngest child(ren) will be $0.00. 
    • Extended Rate: I understand that I will be charged the Extended Rate if I do not sign my child(ren) up for a non-school day by the NSD registration deadline. The Extended Rate is $47.00 per child for families in Kidstop, and $50.00 per student in The Spot who have a school year contract of any kind. If more than two children are registered, the youngest child(ren) will be $0.00. 
    • Requests for NSD's will show up as pending in your account until 10 business days prior to the actual NSD. NOTE: You may "Remove" any pending NSD. If you need to cancel your non-school day, which you have already registered for, you are required to do so by the cancellation deadline listed on your non-school day calendar. If you do not cancel by this deadline, you are required to pay the full amount for that non-school day. 
    • At the 10 business day mark, the request will be processed and you will be sent a confirmation email. NSD requests become non-cancellable and non-refundable once they are approved. 
    • For NSD registration/cancellation calendar, please visit Kidstop Program Forms. Click  "Kidstop Non-School Day Registration Date Calendar" document to view the register and cancel by deadlines.

    Additional information can be found on our website at  www.Kidstop279.org

  • KIDSTOP: When are orientations and open houses?

    • School Year – The Kidstop and Four Star Rooms are open during your schools open house … meet your child’s staff, ask questions, and see the room…Open House takes place at the same time as your school’s open house. 
    • Summer –Thursday evening prior to the start of the program.
  • KIDSTOP: Where can I find information regarding Non-School Days?

  • KIDSTOP: Where do I find field trip information?

    Field trip information is on the school year and summer calendars provided to families, updated in parent folders at each site and online  in your child's site web page.


Still have questions?

Feel free to contact us with what's on your mind.