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FAQ (Frequently Asked Questions)

  • FOUR STAR: What are the Four Star Family Terms and Conditions I agreed to?

    Click HERE to view Family and Student Term and Conditions for Four Star Attendance 2022-2023.

  • KIDSTOP: Can my enrolled child come an additional day or time slot during a week?

    School Year Drop In

    • Require 3 programming days of advance notice, online through the online registration system. 
    • In emergency situations, a family can email CECares@District279.org to see if an exception could be made. 
    • Space availability applies, and all Drop-In days will be confirmed by either a phone call or email from a staff person in Kidstop. 
    • The rate for early start schools is $18.75 per AM programming period and $19.82 per PM programming period. Late start school rates are $19.82 per AM programming period and $18.75 per PM programming period. Early start schools run 8:50 AM - 3:20 PM and late start schools run 9:30 AM - 4:00 PM. 

    Summer Drop-In (Kidstop, Cosmic Club and Spot) 

    If a family adds a Drop-In day in the summer by Wednesday at 11:59 pm for the following week, they will only be charged their current contracted rate. If a family adds a day in the summer following the Wednesday 11:59 pm deadline, they will be charged our summer drop-in rate of $53.00.

    Please see Terms and Conditions for more information.

  • KIDSTOP: How do I request a change to my contract?

    Click HERE to learn how to enter in a schedule change.

    Contract Changes and Withdrawal: Kidstop School Year and Kidstop Summer contracts only:

    • I understand that all Consistent Schedule contract changes will incur a $5.00 processing fee (School Year Only).
    • I understand that if I withdraw my school year contract(s), I will be charged $25.00 per child.
    • Consistent Schedule: I understand I need to enter into the Eleyo online system all changes and withdrawals by 11:59pm on Wednesday to take effect the following Monday.
    • I understand that if I make a change after 11:59pm on Wednesday for the upcoming week, it will be denied, and I will have to enter a new schedule change if I choose to for the second week out. You will receive an email from CECares@District279.org stating that your request has been denied.
    • Contract changes and withdrawals will always start on a Monday and end on a Friday.
    • Students will not be readmitted to the program until all past due accounts are paid or a payment plan is in place.
    • If a family withdraws from the program and re-enrolls, another registration fee/payment will occur and they are placed at the bottom of the waitlist if one exists.
    • Summer Contract(s): I understand that I may drop days after the 5/18/2022 contract commitment date. Notice must be received by 11:59pm Wednesday prior to the affected week and agree to be charged $20.00 per request/per child regardless of the number of days in each request. Requests must be made via email to CECares@District279.org.
    • Summer Contract(s) Withdrawal: I understand I need to email CECares@District279.org by 11:59pm Wednesday to end on Friday and I will be charged a $25.00 withdrawal fee/per child along with paying for the 20 day minimum day requirement of $860.00 per child. Number of days registered cannot fall below 20 days and Drop-in Days do NOT count towards the 20 days.
  • KIDSTOP: Summer Media Check out

    Media Usage Agreement – (Applies to Summer Program):

    • I understand that my student may check out books from District 279 Media Centers under the following conditions
      • That check out is for one week and that books must be returned at the end of this period.
      • That my student may only check out books for her/himself.
      • That all books must be returned before checking out additional books.
      • That my student is responsible for books that are overdue damaged or lost.
    • Overdue, Lost and Damaged Books:
      • Notices will be sent home weekly with students who have not returned books.
      • That if a book is lost or damaged the family is responsible for paying for it.
      • Final notices for unreturned books will be sent home the first week in August.
      • The program will begin collecting payments for overdue, lost or damaged books the first week of August.
      • That in the event I pay for a book that is later found, the money will be returned to me.
  • KIDSTOP: Where can I find Kidstop brochures?

    Kidstop School Year 2022-2023 Brochure

  • KIDSTOP: Can I bank my unused days?

    We do NOT have a contract that allows for unused days to be banked. Please see contract change information for your options. 

  • KIDSTOP: Does Kidstop programs support dependent care reimbursement?

    • Most of the Kidstop Programs qualify for dependent care reimbursement. We do not provide legal or tax advice in regards to this. Please contact your professionals to make sure our programs meet the qualifications of your employer’s reimbursement plan.
    • You can contact CECares@District279.org for date specific receipts or signatures of forms.
    • Registration fees do not qualify for tax deductions. Contact your own tax professional for more information.
  • KIDSTOP: How can I obtain financial assistance?

    • Kidstop accepts Child Care Assistance (CCA) for the following programs:
      • Four Star Express CCA Max is $201/week (Tuition not paid by CCA is the families responsibility) 
      • Kidstop School Year Care
      • Kidstop, and Cosmic Club summer care
    • You will need to provide us with the following information: Upon registration for a program you will be responsible for the $25.00/$35.00 registration fee per child. If your child care assistance reimburses us for that fee we will refund it to you at that time.
      • A copy of your “County Child Care Assistance Notice of Decision letter.” 
        • Scan and email to CECares@District279.org
        • Take picture on phone and email to CECares@District279.org
        • Fax to 763-585-7284
        • Mail to ISD 279 Enrollment Ctr. - Kidstop, 7051 Brooklyn Blvd, Brooklyn Center, MN 55429 (Office Hours 7:00am – 4:30pm)
      • On the online registration form upon registration:
      • County you receive CCA
      • Case worker’s name
      • Case worker’s phone number
      • Case #
    • All co-pays are due every other Friday after invoicing to coincide with CCA billing.
    • You are responsible to notify us of any changes in your assistance.
    • Email CECares@District279.org to make special payment arrangements
  • KIDSTOP: How do I authorize people to pick up my child on the iPad?

    The iPad Signing in and Out

    Click HERE to learn how to manage authorized pickups. Only people you have listed in your authorized pick up will show up on the iPad.

    NOTE - Always SAVE AUTHORIZED Pick ups in the bottom left corner.

  • KIDSTOP: How do I manage my Authorized Pickups?

    Parents/Gaurdians may update their Authorized Pickups list by following the directions on this link.

  • KIDSTOP: How do I print my tax information?

    1. Log into your account at https://osseo.ce.eleyo.com
    2. If you forgot your password, click “forgot password” and a link will be sent to your email to reset your password.
    3. Click the down arrow on “Explore All Programs”
    4. Click the “View Your Dashboard” tab
    5. Under “Your Accounts” tab, click program account for which you wish to print a Tax Statement (example: Four Star, Kidstop or SPOT).  Note: For summer season and for families no longer with our program, you will have to click the “Previously Participated Accounts” button. This button is light gray in color, but is a working button.

    6. Click “Download Tax Statement” button on left side.
    7. To return to the “Dashboard” or the “Manage Account” tabs, select “Your Profile” link at the bottom of page.
  • KIDSTOP: How is tuition calculated?

    • Kidstop
      • Kidstop tuition is calculated per day and per section (AM/PM).
      • You will be charged based on your contract each week.
      • There will also be an added charge for any non-school days a family signs up for.
    • Four Star Express Tuition
      • Four Star Express will be invoiced for 40 weeks, starting the first week of school and continuing through the last week of school.
      • Four Star Express tuition is calculated on a weekly basis, not by how many days are in each week.
      • Four Star Express does not have any non-school days.
  • KIDSTOP: How will I be invoiced and how do I pay?

    Tuition/membership fees are assessed weekly and are due at the beginning of week service is provided. 

    • Accounts are invoiced Thursday for the next week via the email on your online account.
    • Electronic payments are made online through registered accounts and set for auto-pay each Monday. 
    • Payments accepted online include debit, credit and ACH for electronic check authorization.
    • Money orders need to be brought to the Kidstop main office on Monday (Kidstop CE programs do not accept cash or paper checks).
    • Any authorized reimbursements will be credited back to the same account used for payment (may include fees).
    • A $5.00 fee will be assessed for any payments not made within 14 days of the payment due date and declined payments.
    • Failure to pay tuition will result in discontinuation of Kidstop service. Re-enrollment requires payment for past services to be paid in full.

    CCA Families Tuition/membership fees are assessed bi-weekly and payment is due on the upcoming Friday.

    • Accounts are invoiced every other Monday for the previous 2 weeks to align with CCA billing periods via the email on your online account.
    • Electronic payments are made online through registered accounts and set for auto-pay every other Friday.
    • Payments accepted online include debit, credit and ACH for electronic check authorization.
    • Money orders need to be brought to the Kidstop main office on Monday (Kidstop CE programs do not accept cash or paper checks).
    • Any authorized reimbursements will be credited back to the same account used for payment (may include fees).
    • A $5.00 fee will be assessed for any payments not made within 14 days of the payment due date and declined payments.
    • Families are responsible to pay tuition CCA does not cover. This could be due to not enough hours that they will cover.
    • Families that have Late Pickup Fees, Finder Fees or other fees on an invoice are not covered by Child Care Assistance and payment is owed by the family.
    • Failure to pay tuition will result in discontinuation of Kidstop service. Re-enrollment requires payment for past services to be paid in full.

  • KIDSTOP: I am having trouble with my account, what can I do?

    • Forgot Password
      • Go to the front page of your account at https://osseo.ce.eleyo.com.
      • Upper right corner, click on Sign in
      • Middle of page you will see the sign in box, click on Forgot Password
    • New Account - Verification Link
      • When a new account is set up a verification link is sent to your email address allowing you to set your password and access your Kidstop online account.
      • As soon as a verification link is sent to your email, it will set a timer and is only active for about 12 hours.
      • If you don’t access the account in that time frame, there is another link on that email that will allow you to request a new account access link. Use that if you need to.
    • Parent Not Linked to Account
      • If you are not the primary parent/guardian on the account and would like to be added to the Child Care Account, we can add you with the primary account holders permission.
      • We simply need an email from the primary account holder sent to CECares@District279.org requesting we add you to the account.
      • You will then both be able to access the contract information, make payments and make contract changes.
      • If you have any questions, feel free to call. 763-585-7281.
  • KIDSTOP: What about Field Trips?

    SUMMER

    • Each site will go on a number of field trips throughout the program. Many of these trips are planned in advance. You will receive summer field trip information, early spring. 
    • Some field trips require advanced ticket purchases which limit attendance after the enrollment priority deadline.
    • Field trips are included in the tuition.

    SCHOOL YEAR

    • Sites go on a number of field trips throughout the school year. The majority of these field trips are on non-school days and require advance registration.
    • Field trips are included in your tuition.

    FOUR STAR EXPRESS

    • Four Star Express children go on a number of field trips or special events each year. These are pre-planned and you will receive information after the beginning of the school year. 
  • KIDSTOP: What are the Kidstop Family Terms and Conditions I agreed to?

    Click HERE to view Family and Student Term and Conditions for Kidstop Attendance 2022-2023.

  • KIDSTOP: What forms do I need when enrolling?

    FOUR STAR EXPRESS

    The following forms are required upon registration into the Four Star Express Program: 

      • Child’s Birth Certificate
      • Immunization record

    Return forms by any of the following:

    • Scan and email to cecares@district279.org
    • Take picture on phone and email to cecares@district279.org
    • Fax to 763-585-7284
    • Mail to: 
      • ISD 279 Enrollment Ctr. - Kidstop, 7051 Brooklyn Blvd, Brooklyn Center, MN 55429 
      • Office Hours 7:00am – 4:30pm

    SUMMER & SCHOOL YEAR

    • The following forms are required during the registration process for the Summer Program:
    • If your child has any medical needs please indicate this in the special needs section of your student’s profile upon registration.
    • Based on the information you provide us in this section, we will mail you a letter and additional health forms needed to provide care for your child during our summer program.
    • A medication consent form, must accompany all medications. 
  • KIDSTOP: What if my families philosophy and procedures don't match the Kidstop expectations?

    Family Agreement:

    • I understand that the philosophy and procedures of the program may not be the same as our family philosophy and procedures. I recognize this and realize that while my child is in the program, we must abide by the philosophy and procedures of the program.
    • I understand the program is choice-based and includes a mixture of large group and small group activities. I agree that the program will not force my child/youth to participate in activities, or be in specific locations, unless the program decides to do so for safety purposes. I understand and agree to be responsible for any child/youth specific arrangements that limit choices (which fall outside of pre-established reasonable accommodations for students who have special needs as defined by the program's Family Handbook) through direct conversation with my child/youth.
    • I will read and be responsible for the information the program provides me.
    • I will return information by the date it is requested.
    • I will ask questions for clarification when I don’t understand.
    • I will share information that helps staff understand and support my child’s needs.
    • I will talk with the Program Manager or Site Lead if I have a question or I am unhappy with the program or staff.
    • I understand that I am responsible for all of the information in the Family and Student Terms and Conditions.
    All of this information is available online at www.kidstop279.org

    .

  • KIDSTOP: What is the family and student code of conduct?

    • I acknowledge the program and district codes of conduct as stated on the district website, family handbook and bear responsibility for my and my student’s compliance with all policies.
    • I agree that we will:
      • Show respect to self, other students and staff
      • Follow program expectations, directions and guidelines
      • Engage in safe and appropriate behavior
    • Students that are unable to abide by our program code of conduct may be removed from the Four Star Express, Kidstop, or Cosmic Club program. Behavior considered unsafe and unacceptable include:
      • Physical harm or consistent aggressiveness towards self, other students or staff
      • Bullying behavior. Defined as intentionally harmful or disrespectful acts that cause harm or discomfort to other students and staff; this can include unwarranted physical contact, verbal assault, social ostracism, obscene gestures and language, and emotional or physical dominance that causes fear and trauma.
      • Behavior that damages others or school property.
      • Behavior that may be perceived as sexual in nature
      • Inability to function cooperatively in the program’s group setting.
      • Needs that create a fundamental alteration of program and program philosophy.
      • Running from programming spaces, program staff or district buildings/grounds.
      • Frequent and regular insubordination.
      • Bringing any instrument to the program that could be perceived as a weapon, (including all firearms, whether loaded or not, knives and explosives - either look alike or real).
  • KIDSTOP: What kind of contracts are available to me?

    Summer Pick Your Day Contract (Kidstop and Cosmic Club)

    Unlimited free contract changes allowed until the commitment date is reached (see current summer brochure). After the commitment date, you are locked into your contract for the summer, and also your rate. Following this deadline: 

    • You can add Drop-In days on a space available basis (please email CECares@district279.org for availability).
    • You cannot remove days 
    • There are no vacation days in the summer months 
    • There is no swapping or banking of days allowed 


    Summer Drop-In (Kidstop and Cosmic Club must be registered with our program to use Drop-in Care)

    If a family adds a Drop-In day in the summer by Wednesday at 11:59 pm for the following week (see current summer brochure for rates) and is subject to availability.


    School Year Consistent Schedule

    Fixed schedule from week to week. Minimum of 3 programming periods (AM or PM) are required.

    School Year Pick your days

    This is a variable schedule. Choose the exact dates for programming periods (AM or PM) in a given period of time.  Pick Your Day Contracts will not be accepted until two weeks prior to the date you pick it to start. At this time sites may be full, and you may be placed on a waitlist.

     

    School Year Drop In (Kidstop student(s) must be registered with our program to use Drop-In Care)

    • Require 3 programming days of advance notice, online through the online registration system.
    • In emergency situations, a family can email CECares@District279.org to see if an exception could be made.
    • Space availability applies, and all Drop-In days will be confirmed or denied by either a phone call or email from a staff person in Kidstop.
    • The rate for early start schools is $18.75 per AM period and $19.82 per PM period. Late start schools are $19.82 per AM period and $18.75 per PM period. Early start schools run 8:50 AM- 3:20 PM, and late start schools run 9:30 AM- 4:00 PM
    • "SAME DAY" drop-in rate for early start schools is $20.63 per AM period and $21.81 per PM period. Late start schools are $21.81 per AM period and $20.635 per PM period.  If site is at capacity, families may not be able to stay for care.


    Non-School Days (NSD) – School Year Only  (Click HERE to view our Non-School Day Register, View and Remove instructions): 

    Non-school days (NSD) need to be added to your contract. To guarantee a spot for your student you must register NSD registration deadline. 

    • Standard Rate: I understand that to receive the Standard Rate I must sign my child(ren) up for an upcoming non-school day by the NSD registration deadline. The Standard Rate is $38.00 per child for families in Kidstop who have a school year contract of any kind. If more than two children are registered, the youngest child(ren) will be $0.00. 
    • Extended Rate: I understand that this is subject to availability and must be requested by emailing CECares@District279.org. I will be charged the Extended Rate if I do not sign my child(ren) up for a non-school day by the NSD registration deadline. The Extended Rate is $50.00 per child for families in Kidstop who have a school year contract of any kind. If more than two children are registered, the youngest child(ren) will be $0.00. 
    • Same Day Rate: I understand that this is subject to availability and must be requested by emailing CECares@District279.org.  I will be charged the Same Day Rate if I do not sign my child(ren) up for a non-school day by the NSD registration deadline. The Extended Rate is $55.00 per child for families in Kidstop who have a school year contract of any kind. If more than two children are registered, the youngest child(ren) will be $0.00.
    • Requests for NSD's will show up as pending in your account until 10 business days prior to the actual NSD. NOTE: You may "Remove" any pending NSD. If you need to cancel your non-school day, which you have already registered for, you are required to do so by the cancellation deadline listed on your non-school day calendar. If you do not cancel by this deadline, you are required to pay the full amount for that non-school day. 
    • At the 10 business day mark, the request will be processed and you will be sent a confirmation email. NSD requests become non-cancellable and non-refundable once they are approved. 
    • For NSD registration/cancellation calendar, click HERE to view the NSD calendar.

    Additional information can be found on our website at  www.Kidstop279.org

  • KIDSTOP: When are orientations and open houses?

    • School Year – The Kidstop and Four Star Rooms are open during your schools open house … meet your child’s staff, ask questions, and see the room…Open House takes place at the same time as your school’s open house. 
    • Summer –Thursday evening prior to the start of the program.
  • KIDSTOP: Where can I find information regarding Non-School Days?

    To guarantee a spot for your student, you must register by the registration deadline. To cancel a non-
    school day for your student you must cancel by 11:59pm on the cancel by date. Once your non-school
    day contract is approved, there will be no cancellation or refund. Please click HERE for details and
    clicking instructions on how to register, view and remove non-school days. If you have any additional
    questions, please email cecares@district279.org or call 763-585-7281.

  • KIDSTOP: Where do I find field trip information?

    Field trip information is on the school year and summer calendars provided to families, updated in parent folders at each site and online  in your child's site web page.


Still have questions?

Feel free to contact us with what's on your mind.